Transparency

Stakeholder Complaints, Grievances and Requests for Information

Speira Recycling Services is committed to building a culture of trust where stakeholders are comfortable to ask questions, raise concerns, and report suspected violations. Internally, concerns and complaints should be raised with the employee’s supervisor. However, if an individual feels uncomfortable with that, the issue can be addressed to HR, Legal or – anonymously – via the externally hosted portal "Speak Up". Via this portal, employees can anonymously raise their concern in their native language and engage in a confidential conversation with Speira's Compliance Officers. Grievance or complaint mechanisms are important to understand the impact of our operations in its surrounding communities. Grievances may be of any kind, including social and environmental issues. The company strives for easy addressability – to solve issues before they become bigger problems. Meetings with local stakeholders, such as neighbours, local politicians, citizen associations, and the media, should safeguard a continuous exchange of information in both directions. Additionally, Speira put an additional "Speak Up" channel on its website – especially for inquiries from external stakeholders. Each entry from the community is forwarded to the appropriate internal function and reviewed, if necessary, with additional expertise from other functions. The complainant receives an immediate confirmation of receipt and a timely response on the matter raised. Special information for the local communities, which are required by national law (§ 8a Störfall-Verordnung in Germany, § 12 Storulykkeforskriften in Norway) are published on the corporate website.